Contacting Lucent Remote Access Technical Support
The PortMaster comes with a 1-year hardware warranty.
For all technical support requests, record your PortMaster ComOS version number and report it to the technical support staff or your authorized sales channel partner.
New releases and upgrades of PortMaster software are available by anonymous FTP from ftp://ftp.livingston.com/pub/le/.
In North America you can schedule a 1-hour software installation appointment by calling the technical support telephone number listed below. Appointments must be scheduled at least one business day in advance.
For the EMEA Region
If you are an Internet service provider (ISP) or other end user in Europe, the Middle East, Africa, India, or Pakistan, contact your local Lucent Remote Access sales channel partner. For a list of authorized sales channel partners, see the World Wide Web at http://www.livingston.com/International/EMEA/distributors.html.
If you are an authorized Lucent Remote Access sales channel partner in this region, contact the Lucent Remote Access EMEA Support Center Monday through Friday between the hours of 8 a.m. and 8 p.m. (GMT+1), excluding French public holidays.
By voice, dial +33-4-92-92-48-88.
For North America, Latin America, and the Asia Pacific Region
Contact Lucent Remote Access Monday through Friday between the hours of 7 a.m. and 5 p.m. (GMT -8).
By voice, dial 800-458-9966 within the United States (including Alaska and Hawaii), Canada, and the Caribbean, or +1-925-737-2100 from elsewhere.